Omni-Channel Conference

25+ Speakers • 10+ Hours of Content • 6+ Hours of Networking

Omni-Channel Conference

More and more consumers expect free delivery. They want it now. They demand a choice of delivery and collection options. And free returns. But is this what your customers want?

Download the agenda for the Omni-Channel ConferenceIncreasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.

Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.

Senior figures from retail and beyond gathered for the annual Omni-Channel Conference on 16th and 17th September 2015 in central London, UK, to discuss the issues key to the future of the industry.

The fact that you are in this room puts you one step ahead of the competition”

Dino Rocos, Operations Director, John Lewis – speaking to 2014 attendees

This two-day seminal debate included best practice case studies, informed discussion and invaluable networking opportunities to help tackle this vital challenge together.

Omni-Channel Conference icon Better understand what consumers really want and ensure your proposition is the right one for your customers
Omni-Channel Conference icon Use the growth of smart devices and connectivity and changing consumer behaviour to your competitive advantage
Omni-Channel Conference icon Effectively manage the impact of commercial decisions on demand planning and forecasting
Omni-Channel Conference icon Minimise ‘no fault found’ returns and find out how returns can actually be used to help retain business
Omni-Channel Conference icon Explore speed vs service, response vs reliability, cost vs convenience and uncover the best mix for your organisation
Omni-Channel Conference icon Strike the perfect balance between store and online fulfilment for your operations and explore how this may change in future
Omni-Channel Conference icon Get key predictions for Christmas 2015 and prepare for a potential repeat of last year’s challenging period


Exclusive: delegates who attended the Omni-Channel Conference are entitled to a 20% discount off the list price of Mark Millar’s book, ‘Global Supply Chain Ecosystems: Strategies for Competitive Advantage in a Complex, Connected World’. Find out more at

Buy now with discount code OCC-UK for 20% off


A very rewarding two days, thank you!”

Paul Sammut, Supply Chain Analytics Manager, Three

Download the Agenda  //  Register Today


CILT CPD Logo 5 Hour

Get Up to 9 Hours’ CPD: The Omni-Channel Conference agenda has been accredited by the CILT and you can claim up to 5 hours of CPD on day one and 4 hours CPD on day two.