25+ Speakers • 10+ Hours of Content • 6+ Hours of Networking
More and more consumers expect free delivery. They want it now. They demand a choice of delivery and collection options. And free returns. But is this what your customers want?
Increasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.
Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.
Senior figures from retail and beyond will gather for the annual Omni-Channel Conference on 16th and 17th September 2015 in central London, UK, to discuss the issues key to the future of the industry.
The fact that you are in this room puts you one step ahead of the competition”
Dino Rocos, Operations Director, John Lewis – speaking to 2014 attendees
Join your peers for this two-day seminal debate, including best practice case studies, informed discussion and invaluable networking opportunities to help tackle this vital challenge together.
|Better understand what consumers really want and ensure your proposition is the right one for your customers
|Use the growth of smart devices and connectivity and changing consumer behaviour to your competitive advantage|
|Effectively manage the impact of commercial decisions on demand planning and forecasting|
|Minimise ‘no fault found’ returns and find out how returns can actually be used to help retain business|
|Explore speed vs service, response vs reliability, cost vs convenience and uncover the best mix for your organisation
|Strike the perfect balance between store and online fulfilment for your operations and explore how this may change in future
|Get key predictions for Christmas 2015 and prepare for a potential repeat of last year’s challenging period