Omni-Channel Conference 2017
More and more consumers expect free delivery, they want it now, they demand a choice of delivery and collection options and free returns. But is this what your customers want?
Increasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.
Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.
Senior figures from retail and beyond will gather for the annual Omni-Channel Conference on 13th -14th September 2017 in central London, UK, to discuss the issues key to the future of the industry.
Peer to Peer Learning
Better understand what consumers really want and ensure your proposition is the right one for your customers
Use the growth of smart devices and connectivity and changing consumer behaviour to your competitive advantage
Effectively manage the impact of commercial decisions on demand planning and forecasting
Minimise ‘no fault found’ returns and find out how returns can actually be used to help retain business
Explore speed vs service, response vs reliability, cost vs convenience and uncover the best mix for your organisation
Strike the perfect balance between store and online fulfilment for your operations and explore how this may change in future
What our attendee's say:
“A very rewarding two days, thank you!”
Paul Sammut, Supply Chain Analytics Manager, Three
“The fact that you are in this room puts you one step ahead of the competition”
Dino Rocos, Operations Director, John Lewis – speaking to attendees
Highlights from the 2016 conference:
- Join the Dots on Consumer Behaviour and understanding their needs
- Drop-shipping and an omni-channel strategy – was a John Lewis case study
- Buyitdirect were speaking on the challenges of Peak Season, and the struggles you may face
- Ways to improve the end-to-end process of Multi-Channel was a topic Marks & Spencer were exploring
- Asda – Data is not difficult: Aligning organisations to improve on their data literacy to deliver a breakthrough commercial success
- Is it manageable for retailers to have free returns? A panel discussion with Debenhams, John Lewis & the Post Office