Omni-Channel Conference

25+ Speakers • 10+ Hours of Content • 6+ Hours of Networking

 CPD Hours 9

More and more consumers expect free delivery. They want it now. They demand a choice of delivery and collection options. And free returns. But is this what your customers want?

Download the agendaIncreasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.

Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.

Senior figures from retail and beyond will gather for the annual Omni-Channel Conference on 28th and 29th September 2016 in central London, UK, to discuss the issues key to the future of the industry.


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The agenda for the 2016 is available to download, for your reference previous speakers include:

Omni-Channel Conference

The fact that you are in this room puts you one step ahead of the competition”

Dino Rocos, Operations Director, John Lewis – speaking to attendees

This two-day seminal debate included best practice case studies, informed discussion and invaluable networking opportunities to help tackle this vital challenge together.

Omni-Channel Conference icon Better understand what consumers really want and ensure your proposition is the right one for your customers
Omni-Channel Conference icon Use the growth of smart devices and connectivity and changing consumer behaviour to your competitive advantage
Omni-Channel Conference icon Effectively manage the impact of commercial decisions on demand planning and forecasting
Omni-Channel Conference icon Minimise ‘no fault found’ returns and find out how returns can actually be used to help retain business
Omni-Channel Conference icon Explore speed vs service, response vs reliability, cost vs convenience and uncover the best mix for your organisation
Omni-Channel Conference icon Strike the perfect balance between store and online fulfilment for your operations and explore how this may change in future
Omni-Channel Conference icon Get key predictions for Christmas 2016 and get the balance right between online and store sales


A very rewarding two days, thank you!”

Paul Sammut, Supply Chain Analytics Manager, Three

Download Agenda // Register Today