Omni-Channel Conference 2017

More and more consumers expect free delivery, they want it now, they demand a choice of delivery and collection options and free returns. But is this what your customers want?

Increasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.

Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.

Senior figures from retail and beyond will gather for the annual Omni-Channel Conference on 13th -14th September 2017 in central London, UK, to discuss the issues key to the future of the industry.

Peer to Peer Learning

Better understand what consumers really want and ensure your proposition is the right one for your customers

Use the growth of smart devices and connectivity and changing consumer behaviour to your competitive advantage

Effectively manage the impact of commercial decisions on demand planning and forecasting

Minimise ‘no fault found’ returns and find out how returns can actually be used to help retain business

Explore speed vs service, response vs reliability, cost vs convenience and uncover the best mix for your organisation

Strike the perfect balance between store and online fulfilment for your operations and explore how this may change in future

What our attendee's say:

“A very rewarding two days, thank you!”

Paul Sammut, Supply Chain Analytics Manager, Three

“The fact that you are in this room puts you one step ahead of the competition”

Dino Rocos, Operations Director, John Lewis – speaking to attendees

2017 Conference

Providing peer to peer learning and case studies to help you and your supply chain with break through content from inspirational speakers To see a full list of topics download the agenda here


Join the experts at the Omni-Channel Conference 2017 taking place on the 13th-14th September 2017 in London. Register today and get the special early bird discount.

Our Event Partners:

Thank you to all of our event partners. If you would like to find out more about your sponsorship opportunities, please contact Gerald Okullo

Contact us:

Sponsorship Opportunities:                     Gerald Okullo
Speaking Opportunities:                           Belinda Tse

Highlights from the 2016 conference:

  • Join the Dots on Consumer Behaviour and understanding their needs
  • Drop-shipping and an omni-channel strategy – was a John Lewis case study
  • Buyitdirect were speaking on the challenges of Peak Season, and the struggles you may face
  • Ways to improve the end-to-end process of Multi-Channel was a topic Marks & Spencer were exploring
  • Asda – Data is not difficult: Aligning organisations to improve on their data literacy to deliver a breakthrough commercial success
  • Is it manageable for retailers to have free returns? A panel discussion with Debenhams, John Lewis & the Post Office

2017 Speakers

Graham Best



Penny Sayce MCIPS MILT

Company Stock Controller and Imports Manager

ChoiceShops Ltd

Steve Murray

Head of Logistics and Production

In Kind Direct

Carl Lomas MBE


Institute of Couriers, Fellow University of Derby

Ben Farrell

Head of Central Operations and Transport

John Lewis

Phil Courtney

General Manager, NDC Operations and Omni-Channel Fulfilment

John Lewis

Ian Irving

Founder & Creative Strategy Director


Elisa Pogliano

Omnichannel Development Director, EuRoMEA (Europe, Russia, Middle East, Africa)

Mattel, Inc

Jason Russell

Supply Chain Manager

Mitchells & Butlers

Zishan Ashraf

Head of Logistics

Organised Health Technologies Ltd

Duncan Buchanan

Deputy Policy Director

Road Haulage Association

Dr Jonathan Gorst MILT FHEA

Principal Lecturer

Sheffield Hallam University

Vinesh Patel

Operations Manager- Mobile


Sandra Sooläte

Head of UK Operations

Starship Technologies

Simon Pattenden

International Supply Chain Project Manager

The Body Shop

Nick Fox

Chief Operating Officer