Omni-Channel Conference News

RSS News from the world of Omni-Channel…

  • Are you mastering the returns process? 14th September 2017
    Vinesh Patel, operations manager – mobile at Sky, talked about tackling returns at the company’s new mobile business on the second day of the Omni-Channel Conference in Central London. Patel spoke about the “three P rule” applied at the mobile business, which was launched earlier this year. People: Having the right people in the right […]
    Alexandra Leonards
  • Does omni-channel need a new definition? 13th September 2017
    Ben Farrell, head of central operations and transport at John Lewis, asked delegates the question: Is it time to move on from the definition of omni-channel?, when he delivered the keynote address at the Omni-Channel Conference in London yesterday. Farrell used the example of Amazon’s Alexa to demonstrate the changing retail landscape. “You can now […]
    Alexandra Leonards
  • Consumers want faster deliveries 13th September 2017
    Consumers are demanding more flexibility and faster delivery times from online retailers and delivery couriers, research by Whistl reveals. It found that seven per cent want same day delivery and nothing else, while 12 per cent demand next day delivery. Nevertheless a third of consumers are willing to accept a two to three day service […]
    Malory Davies
  • Doddle and Cancer Research expand click & collect partnership 11th September 2017
    Doddle and Cancer Research UK have expanded their click & collect partnership. The charity is set to have a further 50 UK stores become Doddle locations by the end of next year. Up to 200 are due to open by mid-2018. “Our partnership with Doddle has provided a great opportunity to reach to new demographics […]
    Alexandra Leonards
  • Ford & DHL unveil electric van 16th August 2017
    Deutsche Post DHL and Ford have unveiled the first of their jointly produced electric delivery vans in Cologne. The vehicle, called the “StreetScooter WORK XL”, is based on a Ford Transit chassis fitted with a battery-electric drive train and a body designed and built to Deutsche Post DHL specifications. It will have a load volume […]
    Malory Davies
  • Hellmann to fulfil FootJoy 16th August 2017
    Acushnet Europe has chosen Hellmann to manage e-commerce fulfilment for its FootJoy brand in Europe. Hellmann will manage the e-commerce fulfilment for B2C orders to the UK, Ireland, France, Germany and Sweden. Goods arriving at the warehouse in Daventry will be stored in a dedicated, secure area within its multi-user facility before being picked, packed […]
    Malory Davies
  • Gumtree partners with delivery company 8th August 2017
    Gumtree, the classifieds web site, has teamed up with AnyVan to offer users a range of delivery options. The move means that Gumtree users who are looking to buy or sell second hand goods have the option to use AnyVan when completing a transaction to arrange delivery. AnyVan, which was launched in 2009, takes advantage […]
    Malory Davies
  • ASOS $40m fulfilment centre for US 8th August 2017
    ASOS is investing $40 million in fitting out a new fulfilment centre in Atlanta, Georgia, to serve the North American market. It is investing $40 million in fitting out the site, which will have a capacity of ten million units. It can expand further at the appropriate time. Fit-out at the site in Union City […]
    Malory Davies
  • How to handle returns 24th July 2017
    Conference chair Dr Jonathan Gorst, who is principal lecturer at Sheffield Hallam University, will focus on the issues of returns and how the use of a tool kit can improve this. He will present case studies from retailers to help improve their omni-channel returns; explain the challenges of returns. consider finance, resource of employees, what […]
    Alexandra Leonards
  • What do consumers really want? 18th July 2017
    The retail environment is critical to the development of omni-channel operations. When he speaks at the Omni-Channel Conference in September, Ian Irving, founder and creative strategy director at Kemosabe will examine the key challenges: Are you up to date with retail today; are you directly connecting with consumers, what do they really want; and does […]
    Alexandra Leonards